May 7, 2018

Today faced order execution issues with #Upstox

Today faced issues with Upstox... placed order around 9.58.41 am when NF was 10680 F (SL 10665 F).

Order failed to get executed... neither could this be cancelled or modified.

Problem not resolved till EOD. (Edit: margin blocked released  as of 6 pm).

Tragedy is this trade with SL or R=15 points would have given a profit of 10742-10680=60 points or 4R.

I lodged a complaint at 10.34 and received reply shortly. Here is email...

NOTE: this is the first time I have faced this problem in past 2-3 years.

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